FAQs
Got questions? We’ve got answers.
Below you’ll find everything you need to know about ordering from RosiePaws, from shipping times to product info. If you still need help, head to our Contact Page and we’ll be happy to assist.
Where do you ship?
We currently ship within the United States only. At the moment, we don’t offer international shipping.
How much does shipping cost?
Shipping is always free, no hidden fees, no surprises.
How long will my order take to arrive?
Most orders ship within 2–4 business days, with delivery typically taking 4–8 business days depending on your location. You’ll receive tracking details by email as soon as your order is on the way.
Do you offer tracking?
Yes! Once your order has shipped, you’ll get a tracking link so you can follow it every step of the way.
Can I change or cancel my order after placing it?
Because we process orders quickly, edits or cancellations aren’t always possible once production has started. If you need to make a change, please reach out via our Contact Page as soon as possible and we’ll do our best to help.
Do you accept returns or exchanges?
We’re happy to help if there’s a problem with your order. We’ll gladly replace or refund any item that arrives damaged, defective, or incorrect. Simply contact us within 10 days of delivery and we’ll make it right.
What if my item arrives damaged or doesn’t show up?
If your carrier or backpack arrives damaged, defective, or doesn’t arrive at all, reach out within 10 days of delivery. We’ll send a replacement or issue a refund, no hassle.
What kind of products do you offer?
RosiePaws specializes in premium pet carriers and backpacks for dogs and cats, made for comfort, safety, and everyday travel. Each product listing includes detailed size and weight guidelines to help you find the perfect fit.
Do your products run big or small?
Every stroller listing includes detailed cabin measurements and weight guidelines. If you’re unsure, we recommend sizing up for extra comfort.
Are all products available in every size and color?
Not always, availability is listed on each product page. If a size or style is sold out, check back soon as we’re always updating our range.
Is the packaging eco-friendly?
Yes. We use minimal, eco-conscious packaging that reduces waste while keeping your order safe.
Will I get a packing slip or receipt?
Your order confirmation will be emailed to you. To keep packaging simple and eco-friendly, we don’t include paper slips in the box.
Do you offer gift wrapping?
Not at the moment, but many of our items arrive in pet-friendly packaging that’s perfect for gifting.