We currently ship to all states within the United States.

• Orders are processed within 2–4 business days.
  
• Once shipped, delivery usually takes 4–8 business days, depending on your location.
  
• Most customers receive their order within 6–12 business days from the date of purchase.
  
• Every order includes tracking information. You’ll receive a confirmation email with your tracking link once your package is dispatched.
  
• Tracking links may take 24–48 hours to activate after shipping.
  
• While we aim for fast and reliable delivery, please note that delays can occasionally occur due to weather, holidays, or high demand.
  

Note: We currently ship only within the United States. Every RosiePaws carrier and backpack is carefully packaged to arrive clean, safe, and ready for your next adventure together.

At RosiePaws, every order is prepared with care so you and your pet can enjoy a safe, stress-free travel experience. We take pride in delivering high-quality carriers and backpacks designed for comfort, security, and peace of mind.

If something isn’t right with your order, please reach out. We’ll review your situation and work with you to find the best solution, whether that’s a replacement, refund, or another fix that makes things right.

Common issues we can help with:

• Items damaged during shipping
• Defects or faults with a product
• Lost or missing deliveries
  

Because our products are designed for pet use, we can’t always accept returns once an item has been used. However, if you have any concerns, just contact us within 7 days of delivery with your order number and a quick description (photos help too), and we’ll do our best to make it right.

Our goal is to make sure you and your pets feel happy and confident shopping with RosiePaws. If something comes up, reach out, we’ll always look for a fair solution.